Mastering Insurance Administration

Mastering Insurance Administration

A Comprehensive Guide for Desk Officers, offered by Piston & Fusion Business Academy, is designed to equip Insurance Desk Officers with the necessary knowledge, skills, and tools to efficiently manage all types of insurance-related matters efficiently, ensuring accurate documentation, seamless processes, and measurable performance¹.

Learning Objectives: Upon completion of this course, participants will be able to:

• Understand the fundamental principles and various types of insurance.

• Identify key benefits and features of different insurance policies.

• Navigate and manage the complete insurance documentation process.

• Master the end-to-end work processes for various insurance tasks (e.g., claims, renewals, new policies).

• Effectively utilize tools and systems for insurance administration.

• Understand and contribute to key performance indicators (KPIs) relevant to their role.

• Communicate effectively with internal and external stakeholders regarding insurance matters.

• Proactively identify and resolve common insurance-related issues.

Course Modules:

Introduction to Insurance in Administrative

• Role of the Insurance Desk Officer

• Overview of insurance in corporate settings

• Key stakeholders: Insurers, employees, HR, finance, legal

Types of Insurance

• Corporate Insurance:

• Property insurance