Developing Emotional Intelligence
- Description
- Reviews
Emotional Intelligence at work
Emotional Intelligence is the ability to be in touch with one’s emotions to the point where feelings can be identified, understood, and then used in social interactions. It provides ability to read and pick up nonverbal communications, which is benefit to everyone.
With our Emotional Intelligence at Work workshop your participants will be will introduced to ideas and techniques for increasing and understanding their Emotional Intelligence. These skills are widely desired by all employers as these employees are better communicators. They are better at developing relationships and have useful conflict resolution skills which are useful in every workplace.
Who should attend?
This course is for everyone
CURRICULUM
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- Definition
- History
- Who Needs It?
- Goals
- Case Study
- Review Questions
- Case Study
Raising AwarenessReducing Anxiety and StressConflict ResolutionRelationship ManagementCase StudyReview Questions Case Study
Building RapportNonverbal CommunicationEmotional AwarenessEmpathetic AccuracyCase StudyReview Questions Case Study
MindfulnessChanging ThoughtsChanging ActionsLong Term Relaxation TechniquesCase StudyReview Questions Case Study
Working as a TeamAbility to ChangeReverenceBig PictureCase StudyReview Questions Case Study
Effective CommunicationBringing Out the BestMotivatingInfluencingCase StudyReview Questions Case Study
Recognizing FailureAdmitting FailureLearning from FailureImplementing ChangesCase StudyReview Questions Case Study
ObservingAsking QuestionsListeningFinding Common GroundCase StudyReview Questions Case Study
Facial ExpressionsBody LanguageGiving Full AttentionSpaceCase StudyReview Question Case Study
Why is it Important?CognitiveEmotionalCompassionateCase StudyReview Questions Case Study
Words from the WiseReview of Parking LotLessons LearnedCompletion of Action Plans and Evaluations
